We are watching closely as the global situation with COVID-19 continues to evolve. I wanted to reach out to you personally to let you know what we’re doing to manage and combat this or any other virus.
The health and safety of our Guests and Teammates continues to be our highest priority
Our highest priority is the health and safety of our Customers, as well as our Staff and those in our network including our suppliers and delivery partners. We have been in regular communication with all of our teams across our network around the following protocols that support everyone’s health and wellbeing:
• Reinforcing our already rigorous standards and operating procedures for food safety and personal hygiene.
• Working closely with our delivery partners and our own network of drivers to ensure frequent hand washing, using hand sanitizer for every delivery and sanitizing their vehicles and delivery bags.
• Continual sanitation of all high touch surfaces in our restaurants including seats, tables, menus, pay pads, etc.
We are following the guidance of government and health authorities
We are closely following the direction of the Public Health Agency of Canada (PHAC) which maintains a low public health risk advisory for Canada at this time.
We are also monitoring our Staff’s health very closely and have put support systems in place to help anyone who may become affected by the virus so their number one focus is getting better.
We are committed to delivering excellent Customer experiences, regardless of how you choose to dine with us.
If you see our staff wiping down payment terminals, cash registers, countertops and door handles, please know this is an effort to reduce any risk. As the situation evolves, you may see our restaurant implement new measures to prevent the further spread of COVID-19. We will continue to do everything we can, always with the goal of creating the best customer experience possible and to give you and our staff peace of mind, regardless of how you choose to dine with us.
Our customers and community have been placing their trust in the quality of food we deliver. We take that very seriously and will never do anything to violate that trust.